- S Money used AI sentiment analysis to determine the most loved airlines in Africa based on tweets.
- Most loved African airlines include Nesma Airlines in Egypt; Africa World Airlines in Ghana; Airkenya Express in Kenya; Auric Air in Tanzania; among others.
- These airlines are praised for punctuality, great customer service, and comfortable flights.
Air travel can be an exciting experience, but it is also known for being uncomfortable and inconvenient. Unexpected fees, long queues, and grumpy service can worsen an already stressful situation.
That’s why S Money, a research firm, conducted a study to find out which airlines in Africa are the most loved by their customers.
Using an AI sentiment tool to analyse thousands of tweets, S Money analysed the major airlines from each African country that operate scheduled flights.
They looked at the percentage of positive and negative tweets for each airline and labelled the most loved as the one with the highest percentage of positive tweets.
So, without further ado, here are the most loved airlines in Africa:
Egypt – Nesma Airlines
Nesma Airlines is known for its punctuality and the overall quality of its service. Customers appreciate the comfortable flights and the friendly staff.
Ghana – Africa World Airlines
Customers love the exceptional service and comfort provided by Africa World Airlines. They offer a variety of routes throughout West Africa, making them a popular choice for travellers in the region.
Kenya – Airkenya Express
